High
Country Hospitality
A
Workshop
To Spread Hospitality
Colorado Cooperative
Extension
Colorado State
University
El Paso County
High Country Hospitality
Ø
Helpful
Ø
Informed
Ø
Gracious
Ø
Hospitable
Good hospitality is contagious!
When you display a helpful attitude,
are informed about your community, gracious in your manner and exhibit
hospitality everybody wins!
This workshop will present proven
hospitality and customer service concepts that are not only beneficial
to a business but will create a community of
High
Country Hospitality
What
happens at a
High Country Hospitality Workshop?
The workshop teaches business owners and managers the
importance of hospitality.
Front-line employees are then taught quality customer
service techniques.
A Sample Program
Ø
Importance of Hospitality to Business
Owners and Managers – 45 minutes
Ø
Front Line Training – 3 hrs.
o
The Circle of Service
o
Who Do We Serve
o
What Are We Trying to Accomplish?
o
Moments of Truth
o
Hospitality Habits
Who Should Attend…
Anyone who
deals with customers.
The workshop
will include materials and information for each participant to use after
the workshop. A fee will
be charged to cover the cost of materials and other expenses.
68% of your customers don’t return
because of an attitude of indifference or rudeness toward the customer
by the owner, manager or some employee – “How to Win Customers and Keep
Them for Life” by
Dr. Michael LeBoeuf
Background
The High Country Hospitality workshop was developed through the use of materials
from Oklahoma State University Cooperative Extension, University of Nebraska
Cooperative Extension and Louisiana State University Cooperative Extension.
Through the Tourism Rallies held in south central Colorado the
issue of employee education was identified.
This workshop was started as a result of that issue being raised.
High Country Hospitality
Can help your business
High
Country Hospitality
is a program conducted by
Colorado State University
Cooperative Extension in
El Paso County,
Colorado
To schedule a workshop
or for more information contact:
Gary Hall
County Director
305 South Union
Blvd
Colorado Springs, CO 80910
Phone: 719-636-8920
Email: gary.hall@colostate.edu
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June 13, 2006 12:09 PM
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